KTB focuses on customer’s satisfaction and employee’s teamwork including good corporate governance with morality, transparency and easily monitoring. We determine every working field to reach the goals of satisfying both customers and internal divisions within organization by conducting both internal business and evaluating research and engaging external expert to operate such projects i.e Krung Thai Business Index: KTBI which is the reliability research for businessman nationwide to support loan division and survey customer’s satisfaction including organizational image and internal divisions’ development. Evaluating Cooperation among organization project for testing collaboration by combining loan department with other research supports such as shareholder’s satisfaction survey, report form survey, loan approval and corporate governance evaluating survey, etc.